Job Opening

Email Support Agents - Credit Card Account in Sta Mesa Manila

Job Type Full Time
Date Posted 2017-12-07
Job Location Sta. Mesa, Manila
Company Information Alphatel Communications
P1/F Avida Cityflex Towers - 7th Ave corner Lane T, Norh Bonifacio, BGC Taguig City
Taguig, Metro Manila
Alphatel Communications was founded to effectively face the obstacles that key organizations frequently experience while engaging with issues relating to customer service, technical support and sales. As our vision proposes, Alphatel came to exist with the concept of improving customer assistance and taking client relation administration to new heights, in the global market. With unique concepts and technology, our dynamic workforce provides a fully developed combination of Technology, Practice and Teamwork so that our clients are free to focus on the Core Business Activities to ensure constant progress.
Our clients obtain the best-in-trade support by means of our frequent and continuous effort in utilizing our tenets of quality and innovation, the best people expertise, and self-sustaining process platform and sector knowledge. Alphatel Communications houses extremely skilled individuals and the most up-to-date technology, flawlessly merged to deliver the best call center services and outsourced BPO solutions in the entire Call Centre Industry.
Job Description Email Support Agents - Credit Card Account in Sta Mesa Manila . . Responsibilities: . • Manage escalation from 1st line assistance to 3rd line assistance and monitoring of support incidents • Document case improvement and resolutions • Be able to prioritize assistance issues while maintaining increased client satisfaction • Periodic report generation of assistance activities • Deliver assistance and guidance to end-users applying and operating computerized call distribution phone software program, via remote interconnection or over the Web; . . We are also in need of employees for our other vacancies below: . • Customer Service / Technical Support Representatives for High School Grads without BPO experience • Hotel/Airline Reservations Specialists for vocational course graduates with/without call center experience • Nursing Graduates for our International and local healthcare accounts • Financial Account Executives for business course graduates with experience in the related field . JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS: . • Competitive Salary Packages with Monthly Performance Incentives • Meal and Other Allowance • HMO and Dental Coverage from Day 1 of Employment • Continuous Education Assistance and Skill Enhancement through Training & Personal Development Programs • Exciting and Encouraging Work Environment
Job Qualifications Basic Qualifications:
• Completed 1 Semester in College or Completed a Short Course
• Fluent in English and excellent conversational skills
• Must be willing to work in Taguig, Makati and Muntinlupa City
• Must be willing to work on shifting schedules primarily during Night Shift
• Call-center experience is an advantage but NO EXPERIENCE REQUIRED!!!
Compensation 17000
Number of Job Opening 19
Highest Education Attainment At least Highschool Graduate
To process your application faster just message us at 0936-056-2632 and follow this format: Full Name / Address / Position / Website (eg. John Smith / Manila / CSR / Pinoyjobs). You can us send also your resume with your updated mobile number at
If you didn’t receive anything from our team within 24hrs. You may visit our recruitment site at the P1/F Avida Cityflex Towers - 7th Ave corner Lane T, Norh Bonifacio, BGC Taguig City. We are open Monday to Friday, 9AM-2PM.
Questions? For more inquiries:
You can directly message our team on messenger here: for our Facebook Page
Or simply go to to find out more job hiring!
Don't forget to drop by our website as well for updates
Contact Info Anika
Contact Phone : 09360562632 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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