Job Opening

Japanese Service Delivery Manager

Job Industry Computer Software
Job Type Full-Time
Experience Level Associate
Date Posted 2019-09-21
Job Location Manila
Company Information J-K Network Services
Job Description Company Profile: One of the top and largest IT Company from Japan that offers a wide range of software products and services. They are currently having their contact center in the Philippines that offer a wide range of services also from Information technology, software , technical support and customer service. 会社紹介: ソフトウェア製品、サービスを広く展開する日本トップのIT関連の会社です。情報技術、ソフトウェア、テクニカルサポートをしているセンターがフィリピンにあります。 Position: Japanese Service Delivery Manager Industry: IT Company Location: Taguig City and Cebu Salary: P80,000-P150,000 Work Schedule: Dayshift 職種: 日本人マネージャー(サービスデリバリー) 業界: IT Company 場所: タギグ、セブ 給与: P80, 000 - P150,000 勤務時間: 日勤 Benefits: • Medical Benefits • Clothing allowance • Food allowance • Performance Bonus • Leaves convertible to cash • Life Insurance coverage 手当: • 保険各種 • 衣類手当 • 食費手当 • 業績ボーナス • 有給買取制度 • 生命保険補償
Job Qualifications Requirements:
• Japanese National or other nationality with native level of proficiency
• With working experience in Client Management
• At Least 2 years working experience as Team Leader in BPO/IT or Shared Services
• Good interpersonal and communication skills

募集要項:
• 日本人または同等の日本語スキルの方
• 顧客管理経験者
• BPO、IT、シェアードサービスでのチームリーダーとしての実務経験(最低2年)
• コミュニケーション能力の高い方

Responsibilities
• Establish and refine delivery processes. To ensure that each customer or clients gets the same great experience from the initial stage.
• Holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.
• Evaluate a customer’s experience against a set of customer satisfaction goals and criteria
• Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

業務内容
• 流通工程の制定、改善。どのお客様に対しても初期段階から同等のサービスが提供できるようにすること
• 関連部署のチーム、従業員の管理、監督。良好なサービスが提供できるようにすること
• 顧客満足度目標と顧客満足度体験(実績)の評価、規程の見直し
• 良好なパートナーシップの構築と顧客サービス、サービスの運営規定、改善と問題解決のため各チームリーダーとの連絡

Recruitment Process:
1. No Berlitz Assessment
2. Initial Assessment
3. Technical Interview
4. Client Interview and Manager Interview
5. Job offer

採用プロセス:
1. ベルリッツ研修/試験なし
2. 一次試験
3. 技術面談/実技試験
4. 顧客面接と役職面接
5. 採用

Kindly submit your resume to Ms. Prelie through this email nippon.hire@gmail.com / japanesejobs@jp-network-e.com and you may contact us on 09369734028.

You may also contact us to the following:
Mobile: 0936 973 4186 / 09456154082 / 915-849-3035
Landline: (02) 245-2829
Skype: jkrecruit / live:jknetworkjobs
Line:j-k_jpteam

J-K Network Services
https://jkmanpower.jp-network-e.com/

FREE BILINGUAL CAREER CONSULTATION
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Thank you so much! Apply Now!

We would like to inform you that we have a lot of job openings right now! Kindly see the details below:

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