Job Opening

Customer Service Representative

Job Industry Logistics and Supply Chain
Job Type Full-Time
Experience Level Associate
Date Posted 2020-03-25
Job Location Taguig
Company Information Inventory Exchange Center, Inc.
BPI Philamlife Alabang, Zapote Rd. Cor. Acacia Ave., Madrigal Business Park Muntinlupa
New Alabang Village
Muntinlupa City, Metro Manila, Metro Manila
1770
Website: https://webmail.inex.com.ph
Warehousing, toll packing, repacking, transportation, and recycling of returned goods are function that a specialist can do better than most companies can. We at InEx are committed to providing quality services and developing professional partnerships with our clients that foster the need for us to independently shoulder the logistics responsibly.
By filling the gap between capacities and resources, InEx enables clients to focus on their companies and grow their core business. We help companies to save time, improve inventory, and lessen costs. An alliance with InEx may be a competitive advantage for any company.
Job Description Duties and Responsibilities: Acts as the link between the Customer Service Head and potential clients. Organizes and maintain a complete and updated clients records of old, existing and new clients in soft and hard copies. The information include the name of the client, contact person, address, contact information, company officers, nature of business, year partnership with InEx started, and other information as seen important. Handles routine customer inquiries regarding products and services of the company. Obtains and evaluates relevant data to handle complaints and inquiries of the costumers; analyze information and recommend corrective actions. In consultation with the Customer Service Head, provides timely solutions to customer inquiries and ensures accuracy of information. Creates and monitoring system to track customer inquiries and complaints and determine reasons for speedy and delays in actions. Ensures high level of customer service by coordination meetings with clients and timely response of inquiries/complaints. Prepares letters/communication to clients. Helps the Customer Service Head in preparing reports and statistics related to Customer Service functions by collecting data from production, management, Accounting Department, Trucking and Clients. Conducts research work in designing market survey/client survey and in conducting surveys to improve quality service, productivity and profitability. Assists the Customer Service Head in the implementation of customer service strategies to improve quality service, productivity and profitability. Maintains accurate and proper records of all the transactions/sales/correspondences/minutes of discussions or meetings that have taken place. Performs other task as may be needed from time to time.
Job Qualifications Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Number of Job Opening 1
Highest Education Attainment College Graduate

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